105 Day Risk Free – Mattress Comfort Guarantee
An exchange or return of your mattress by the original purchaser, may be initiated from the date of delivery in accordance with the comfort guarantee however, we ask that you allow a 30-night trial period prior to notifying us. New mattresses in some instances need adjusting to in comparison to the old one. All returns must be stain free, bed bug free and mold free as well as appearing in new condition, for the return or exchange to occur. Any stains appearing on the mattress will void this comfort guarantee. In addition, odors from new mattresses are common and are not included in this comfort guarantee. Following the 30-night trial period, if you still wish to return your mattress, we will assist in locating a local charity for donation or, we will either arrange for pick up at no charge to you. Only national sales apply to this comfort guarantee.
All requests must be made via email at: firstname.lastname@example.org. Once request is approved, you have 15 days to complete the return or exchange, otherwise the authorization will become null and void. Additional household items such as adjustable beds, foundation, pillows, sheets etc. are non-returnable. Adjustable beds carry additional warranties.